Refund Policy
Datile puts every customer in top priority and we are committed to developing easy-to-use software solutions for each user with Datile products and services. All Datile software provides the free trial version for customers before deciding to purchase the full version. The trial versions offer enough services for customers to try with a use limit. Datile recommends our customers to try the product to confirm whether it is the one you need before purchasing. This also helps customers avoid purchasing the wrong product.
Circumstances of No Refund
As Datile offers the free trial version to try before purchasing, Datile generally does not refund or exchange products in the following situations:
Non-technical Circumstances：
Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's function. It is highly recommended that every customer read the product description and try the free trial version before purchasing.
Note: Datile does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the products functions and capabilities. However, Datile would exchange the purchased product for the correct product outright with price difference within the guarantee period. If the purchased product is exchanged for a correct product of lower price, Datile will not refund the price difference.
A refund for the failure to receive registration code after the order has been successful. Generally, the registration code will be automatically sent within 1 hour. But sometimes it may be delayed by email spam setting, internet issue, etc. In this case, please contact Datile Support Team. We will retrieve registration code for customers ASAP within 24 hours.
Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
A customer refund request on complaint of credit card fraud or other unauthorized payment. As Datile cooperates with an independent payment platform, it's impossible to monitor authorization during payment. In this case, Datile recommends customers to contact the card issuers if there is a fraud. And the refund cannot be accepted. However, Datile will exchange the purchased product for one the customer would like.
Datile product price differences between different regions or price differences between Datile and other companies.
As the purchase is finished, it cannot be refunded by the reason of incompatible with the operating system. Datile highly recommends customers try the software before purchase.
A refund request due to price change or purchase from promotion campaigns.
A customer has a 'change of mind' after purchase.
Technical Circumstances
When meeting some technical trouble, customers are supposed to cooperate with Datile Support Team to provide detailed information, screenshots and files. A refund request won't be allowed if customers refuse to cooperate or refuse to try the solutions provided by Datile.
Due to the possibility and the randomness of replication of the file system, the recovery software (Android Data Recovery, iPhone Data Recovery) may not recover all deleted files that you need. Thus, please stop using your device after the data gets lost and during the recovery process. If the recovery process goes wrong, please contact us as soon as possible. Our tech team will analyze your case and provide solutions for you. We won't deal with the refund request for non-technical reason.
A refund request for technical problems after the software has been updated, if the order exceeds 30 days.
Circumstances of Eligible Refund
Non-technical Circumstances：
Purchase of the same product (both from Datile) twice at the same time. With confirmation of Datile Support Team, Datile will refund one of the products for customer, or exchange one program for another Datile product.
Purchase of two products (both from Datile) with similar functions. In this case, Datile will refund one of the products or exchange one program for another Datile product if required.
The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Datile Support Center, and has not received a timely response (within 24 hours) from the Datile Support Team after making contact. In this case, Datile will refund the customer's order if they have no need of the product in future.
Purchase of a 'wrong product', and then purchase of the correct product from our company. In this case, Datile will refund the price of the wrong product for you if you have no need for it.
Technical Problems:
Within 30 days, no solution has provided to deal with the technical problems of the software. In this case, Datile will refund the purchase if the customer requests.
Once a refund is issued, the corresponding license will be deactivated. Thus, please:
Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.